I found Collin and Nick Alexander Mini through USAA. I submitted my contact details and Collin got back to me quickly. He is extremely knowledgeable about cars and Minis, in particular. Although the exact car that I wanted was no longer available , he pulled a rabbit out of his hat and found something even better. I never felt hassled or pressured during the process; it was quite painless. Collin is a customer service pro, it is clearly evident that he cares about his customers and their experience. Two thumbs up!
Gerson Reynosa is the best car salesman I have ever met. There was no high pressure, and he was very helpful in every way. He was knowledgeable about the Mini cars and very patient. When faced with the dilemma of returning my rental car, so that I could drive my new (used) car home, he arranged for transportation from the rental car place, back to the Mini dealer, where I was able to continue the purchasing paperwork. I would definitely go to Gerson again for my next vehicle purchase.
After much frustration with other mini dealers, I went to Alexander Mini and met with Mikey who helped me look for exactly what I wanted, a 2015 Mini Countryman. They had so many options! I was overwhelmed in the best way possible. I waited a bit afted first meeting with them and Mikey would send me photos of the used cars coming in and luckily, one checked all the boxes for me! He showed it to me and I got to test drive it and I fell in love. I left, thought about it and decided to get it. The process ...
I hate buying cars so I put it off as long as possible. Finally after dealing with shady dealerships who would negotiate a price then try to slip an extra $1800 into the actual contract, I changed tactics. Instead of looking for the lowest price I went through YELP and found the highest rated MINI dealership (I read all the ratings including the not recommended ones). Then when I saw the car I was looking for online and went on in. Mike M. was very easy to deal with and next thing you know I actually pulled the trigger and bought ...
We have purchased two Mini convertibles from Alexander Mini. For both vehicles the buying and servicing experiences have been the easiest, most truthful and above all honest we have ever had. David in sales was low pressure, friendly, knowledgeable, and found us the best car for our needs. Ronnie and Miguel in service is similar to dealing with family. Every trip to Nick has been one to look forward to. Out of five starts Nick Mini and the people who work there earn a six... James & Debbie Caross
Sergio my service advisor was very kind and went over everything that needs to be done dor my Mini Cooper. And he got me in and out! Thanks Sergio!!!
Jeff was the service provider, scheduled a loaner car and had my job done on time and within budget. I will arrange my service again with Jeff
PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been one of a valued customer. SERVICE & MAINTENANCE I cannot tell you how easy any and all service and maintenance appointments have been. They will always go out of their way to make sure I am completely happy and they meet my needs. Any issue, no matter how small, always gets taken care of at no expense to me. For example, my hood did not fully close at one point. They took care of it right ...
Since day one I've had a very pleasant experience with the service staff, very courteous and welcoming, car is delivered on time as promised. Highly recommend
Hands down, Ricky Roman is the most awesome service representative I have ever dealt with. The quality of service is on fleek and service is always provided with a smile. Ricky and the Alexander MINI Service team are on point in their operations and have always been able to accommodate my scrazy schedule and high demands. I appreciate them for all they have done to keep me a happy customer with my 2nd MINI Cooper Convertible. Thank you, Ricky and team Alexander MINI.